AI-Powered CRM for Small Business: Move Beyond Spreadsheets in 2026
Why Most Small Businesses Are Still Running CRM on Spreadsheets The typical NZ small business manages customer relationships through a combination of: A Google Sheet with columns for name, contact, last contact date, and notes Whatever’s in their email inbox A stack of business cards on the desk “I’ll remember” This works until you have more than about 15 active customers. Then things start falling through the cracks. Follow-up calls that should happen don’t. Customer preferences get forgotten. Deals that were discussed get lost. ...